Continental Landscapes is involved in every aspect of grounds maintenance, street cleaning and landscaping services. Their customers include local authorities and government departments. These public contracts often specify mandatory requirements for the timing and fulfilment of the mandated services. This is why Continental Landscapes is part of a growing group of customers who benefit from Bucher Municipal’s full maintenance contracts. As part of the contract, Bucher Municipal conducts regular servicing of Continental Landscapes’ sweepers – a close working partnership that leads to reliable uptime and high productivity of the managed fleet.

However, when urgent problems arise, our support acts, anytime and anywhere. Follow one of our service technicians as he gets called out on an autumn morning outside the town of Slough in the UK:

With this dependable service support, we safeguard customer productivity and help build long-term relationships.

10:08 am

The interactive screen indicates a fault which is also shown on the digital service platform “Bucher Connect”.

Bucher Municipal, Bucher Connect
10:10 am

Bucher Municipal service communicates with the customer.

 

10:30 am

Field service technician is dispatched.

Bucher Municipal support
11:05 am

Field service technician arrives at the scene.

 

11:35 am

The fault is identified and repaired.

 

11:38 am

Continental Landscapes’ sweeper is back on the road.

Bucher Municipal service in Blacknell forest

“More often than not, our customers are the community. Bucher Municipal’s support gives us the confidence to meet their demands.”

James Conn
Contracts Manager
Continental Landscapes, UK

 

Story from the annual report 2020